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3 of 5 people found the following review helpful

Chase Paymentech Review by Sarah Piestrup, December 23, 2010

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I had a horrible experience with Chase Paymentech with hidden fees in their tiered system and minimums that were not clear on sign up with an additional cancellation fee of $250 that I was not made aware of. Nothing is straightforward, all the fees and details are hidden so you can not compare with other companies. Not all companies are like this and I have found one that does not have this sort of manipulative and hidden practices.

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3 of 3 people found the following review helpful

Chase Paymentech Review by Heather, December 20, 2010

I have not been satisfied with the service I have received from chase paymntech. My contract is up in February and I will be moving to a new provider. I have been trying to resolve an issue for a week now. 1 week with out a terminal is unacceptable especially at the holiday time. I have been passed around to so many different people who never seem to have a clue what I have already been through. Each person tells me a different story. I don’t know how they run there business like this. It seems no one is on the same page. And now she asking me who my sales rep is. For the almost 3 years I have worked with chase I have never spoken to the same person more then once. I look forward to working with a company that does give me a personal sales rep. And that I dont have to push 10 buttons when I call soupport to finally get someone to talk to me.

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0 of 0 people found the following review helpful

Chase Paymentech Review by Josh, January 23, 2012

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I was very pleased with Chase paymentech and my Rep Dani. He was very informative, the follow up was amazing, and although we ran into a bump in the road with the programming, not chase banks fault, but my old processing, Dani was there to get things worked out, and we were able to up and running. I would recommend anyone i know to Chase Paymentech.

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