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2CheckOut Review by MerchantBroker, June 7, 2009

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I found their support knowledgable, they were helpful with integration, I didn’t shop around much so I don’t know how their credit card processing rates compare, but as a team I think they are worth a look for your merchant account needs.

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2CheckOut Review by Jing Hu, August 29, 2011

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I bought a site from someone who was using 2checkout. And I have many billing issues. When a customer calls them to see that they did not receive their product (it is digital), 2CO refunds even though we have provided the service and digitally delivered the product. When a customer threatens with further action, they also refund right away. They also double charge clients (yes, it is possible that our clients clicked on submit twice). Their fee is really high! 5.5% + $.45 per transaction and reserve is another 5 to 5.5%, so your 12% of your total revenue is gone. I do not know when they release the reserve to you. So, no no, do not sign up with them! I am desperately looking for another vendor.

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2CheckOut Review by Doug Walsh, December 8, 2011

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Desperatly seeking another vendor. 2Checkout refunds even when you flag the account and they are instructed not to. You need to call them up to remind them about releasing payments. Getting through to customer service is the ultimate in frustration, although when I did get through 9 out of 10 times I received excellent service. Ironically I also utilize PayPal seperatly and have never had a problem with their system.

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2CheckOut Review by James Athan, December 21, 2011

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As a consumer, using 2Checkout.com’s services on a vendors website, I found the company horribly slow at resolving customer complaints! It was a very frustrating process for me as a consumer attempting to deal with 2Checkout.com. It took over a week of exchanging emails with them to resolve a simple non-receipt of goods refund! That is unacceptable from a consumers point of view! Be warned, their customer service won’t represent your company well at all! Do you want upset customers who will refuse to do business with you because of the payment processing company you chose? 2Checkout.com SUCKS!!!

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2CheckOut Review by Sonny P, December 4, 2012

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Using 2C0 and found them going downhill since 2011. Service is terrible and if you are a Canadian company, they have an issue where mastercard transactions are declined. You have to big kidding. Looking at switching to another payment provider.

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2CheckOut Review by Alex, January 17, 2014

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Everything is fine and they got all the features developer needs to automate payment processing, which is ideal for digital goods sales. The only downside is the rather large fee, which can be explained by the fact that they’re resellers, so they’re covering tax issues, legal stuff, etc. so it’s good for small businesses as well. Apart from that, I never used any other payment processing service so I don’t know the difference, except from what I’ve read. The money that is reserved for refunds is returned to the account 90 days or so after the reserve has been made. It’s not automated, it happens only if you request the money withdrawal, or the money withdrawal happens automatically, after new payment transaction, eg. someone purchased something from you. Has a couple of withdrawal options: to your bank account or to your credit card. There might be more, but I’m not certain.

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2CheckOut Review by Arum Chak, June 17, 2013

DO NOT make the mistake of signing up with 2checkout, unless you want to suffer like me!

I consider myself a typical internet marketer selling my own digital creations such as ebooks, templates, etc. I have been in business with this company as a vendor for the past 5 years. All of a sudden they make my account inactive and I lose my sales. This they did without any prior warning at all. I discovered this on my own when I found all my order links showing a ‘parameter error’! When I inquired, they told me that my website was missing a number of documents such as privacy policy, refund policy etc (which is of course b.s; the link to all policies is right there on my homepage and salespages; maybe the person reviewing my website was a blind man!). I gave them the links to these policies and then they insisted that these links must be right on the order page (How am I supposed to do that? Since 2checkout really offers me a payment link redirect and not an order page). I insisted that these links are indeed ON the salespages from which customers would be ordering my products (in fact, not a single customer has raised an issue about these, in all these 5 years btw!).

When that was over they insisted that my salespages had no ‘real marketing’ at all. I asked what they mean by ‘real marketing’ since I indeed do the marketing required to sell my products.

At last they insisted that I give them access details to my customer areas (including membership login areas) so they can take a look around. I refuse this, because not only this would violate the privacy of my customers, I also don’t trust them enough for that (ever seen a PayPal staff asking you for any kind of ‘password/login information’?). This is the only thing I refused them and due to that they permanently set my account to ‘inactive’ status first and then to dormant status!

That over, I asked them to close my account and give me the remaining $54 balance I had in my account. 2checkout has a different ‘release level’ for each payment option they offer, in case you don’t know, and if your balance is below that release level, then you won’t get the money, no matter how much you beg. They said that:

‘The minimum release level for a wire transfer is $300, for Payoneer is $20 and for Air Mail check is $100.”

Based on the above, my only option was Payoneer. And on top of that – it is not the ‘direct bank transfer’ option of Payoneer, mind you (which is what I asked for because it is free but again was refused by 2checkout), but instead the MasterCard option which would actually require me to invest around $25 just to get the card! Didn’t make any sense to me to spend $25 to get $54 back, so I decided to leave the balance in my account.

I thought (and requested too) that they would make an exception in case of account closure and send me one last air mail check! But NO! They are not humans at all! They are just working machines without any sense of empathy in them!

I am writing this so others know that they treat their customers like dirt, regardless of how long you are doing business with them! STAY AWAY from them! Even Paypal, as bad as they are, is still much better than 2checkout!

Oh, and did I tell you that they no longer offer services to internet marketers, although they are hardly explicit about this stupid rule! After all, they would tell you everything BUT the truth!

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