Comments on: 2CheckOut

By: James Athan

James Athan — Thu, 22 Dec 2011 00:03:21 +0000

As a consumer, using 2Checkout.com’s services on a vendors website, I found the company horribly slow at resolving customer complaints! It was a very frustrating process for me as a consumer attempting to deal with 2Checkout.com. It took over a week of exchanging emails with them to resolve a simple non-receipt of goods refund! That is unacceptable from a consumers point of view! Be warned, their customer service won’t represent your company well at all! Do you want upset customers who will refuse to do business with you because of the payment processing company you chose? 2Checkout.com SUCKS!!!

By: Doug Walsh

Doug Walsh — Fri, 09 Dec 2011 00:55:46 +0000

Desperatly seeking another vendor. 2Checkout refunds even when you flag the account and they are instructed not to. You need to call them up to remind them about releasing payments. Getting through to customer service is the ultimate in frustration, although when I did get through 9 out of 10 times I received excellent service. Ironically I also utilize PayPal seperatly and have never had a problem with their system.

By: Jing Hu

Jing Hu — Tue, 30 Aug 2011 04:17:47 +0000

I bought a site from someone who was using 2checkout. And I have many billing issues. When a customer calls them to see that they did not receive their product (it is digital), 2CO refunds even though we have provided the service and digitally delivered the product. When a customer threatens with further action, they also refund right away. They also double charge clients (yes, it is possible that our clients clicked on submit twice). Their fee is really high! 5.5% + $.45 per transaction and reserve is another 5 to 5.5%, so your 12% of your total revenue is gone. I do not know when they release the reserve to you. So, no no, do not sign up with them! I am desperately looking for another vendor.

By: MerchantBroker

MerchantBroker — Mon, 08 Jun 2009 05:27:10 +0000

I found their support knowledgable, they were helpful with integration, I didn’t shop around much so I don’t know how their credit card processing rates compare, but as a team I think they are worth a look for your merchant account needs.