I’ve been trying to close my account with this company. I had to close my bank account to get away from this company. DON’T use them. AVOID at any cost!!!!

Excellent service. Previous review is not what my experience has been. Highly recommended. Saved me thousands of dollars per year.

This is one of the WORST credit card processing company. We FAXED 90 days cancellation notice in May, and they did not cancel our contract, and kept charging me. When I called, they said, they never received fax, and account was automatically renewed for 3 more years. Now they charged me $525 as early termination fee. PLEASE DO NOT USE THEM, THEY ARE A TOTALLY RIP OFF.

I’ve had the same problem with this company. They have been charging me an annual fee which was not in my contract. Have been trying to cancel with them and getting the runaround. I agree, they are a TOTAL RIPOFF>

I’ve also experienced horrible treatment with Sage. Numerous calls for help with issues, and finally cancellation, fell on deaf ears. They have yet to produce a signed contract as I’ve requested over and over. Even after sending them a registered letter, with the receipt returned to me as proof of receipt, Sage denies receiving my cancellation. They continue to charge my bank account and in spite of threats to file suit, they refuse to return the charges. Also, you can’t speak to anyone in charge other than the supervisor – the president, vice president, CEO, COO don’t talk to clients. I’ve NEVER dealt with a company with such atrocious behavior and policies.

I was suckered into switching credit card processing service companies. The salesman was smooth and reassuring. He made numerous claims that have since turned out to be false. I would never, ever work with Sage Payment Solutions again. For the past 3 months I have spent numerous hours emailing and calling to get our account straightened out. Today I contacted the customer service department and they put me on hold to contact the sales department to get things straightened out and the poor guy got back on the phone and told me he ended up back at his own number, he couldn’t get through to his own sales department. These are the kind of issues I have been dealing with. Sage opened 3 accounts in our name initially even though we only needed 1. Then the corrected the 1 account and left the 2 others in place and are charging us monthly fees for accounts that we don’t need and didn’t ask for. Now they say if we don’t go through the sales department to get this straightened out we be charged an $800 early cancellation fee (for each account) that we should have in the first place. Problem is, they automatically deduct their fees from our checking account so we are stuck, we have to jump through their hoops and hope they get it right. Then they started charging another $25 per month fee which we didn’t authorize. I have been told we would get these fees refunded – that was 2 months ago and still haven’t seen the refund and still being charged the bogus fees. What a mess this has been.

I was suckered into switching credit card processing service companies. The salesman was smooth and reassuring. He made numerous claims that have since turned out to be false. I would never, ever work with Sage Payment Solutions again. For the past 3 months I have spent numerous hours emailing and calling to get our account straightened out. Today I contacted the customer service department and they put me on hold to contact the sales department to get things straightened out and the poor guy got back on the phone and told me he ended up back at his own number, he couldn’t get through to his own sales department. These are the kind of issues I have been dealing with. Sage opened 3 accounts in our name initially even though we only needed 1. Then the corrected the 1 account and left the 2 others in place and are charging us monthly fees for accounts that we don’t need and didn’t ask for. Now they say if we don’t go through the sales department to get this straightened out we be charged an $800 early cancellation fee (for each account) that we should have in the first place. Problem is, they automatically deduct their fees from our checking account so we are stuck, we have to jump through their hoops and hope they get it right. Then they started charging another $25 per month fee which we didn’t authorize. I have been told we would get these fees refunded – that was 2 months ago and still haven’t seen the refund and still being charged the bogus fees. What a mess this has been.

My company works with several hundred small businesses, providing a wide range of Internet and printing-related services. We have built online commerce websites for many of our clients. In some instances, these small businesses have not made arrangements to process credit card transactions or are seeking to make a change in their credit card merchant services provider. After a bad experience with another company, my research led me to Sage Payment Solutions, a division of Harris Bank, in late March of 2009. I set up an account for my own company and agreed to provide referrals to clients who might be in need of these services. The referral agreement that I signed is dated March 27, 2009. I never should have signed that agreement, and the working relationship with Sage proved to be even worse than my bad experience with the previous merchant services provider.

Soon after I had made the first two or three referrals, I began to realize that Divina A. Rutherford, the “senior account executive” (called a “referral agent” on the agreement) assigned to our account at Sage Payment Solutions, was using high-pressure sales techniques and attempting to sell our clients services that they did not need, a practice which was totally inconsistent with our company’s standards. At that point, I stopped referring our clients to Sage Payment Solutions and found another merchant services provider for my own company’s credit card transactions.

Unfortunately, once you sign an agreement with Sage Payment Solutions, it is very difficult to terminate that agreement. Time and again, over the course of these two years, I have had ACH debits from our bank account for specific services which we were not utilizing and which I had not authorized. I had to contact Sage Payment Solutions on several occasions to get these debits credited back to our account. Each time, I would explain that I would like to end our agreement; however, entering into an agreement with Sage Payment Solutions is akin to being held hostage.

On March 7, 2011, I received a statement in the mail from Sage Payment Solutions with a charge of $11.35 that was deducted from our account. This charge consisted of $9.25 for an “Annual 6050W Tax Filing” and $2.10 for “6050W Monthly Reporting”. This was the straw that broke the camel’s back. I contacted Ms. Rutherford and James Cummings, the Director of Project Management & Compliance working out of Sage’s offices in Lawrenceville, Georgia, who had assisted me in previous instances. My only response came from Ms. Rutherford, who wrote, “The charges for the IRS annual 6050W filing is (sic) required by the IRS from reporting entities to report payment card transactions and third party network transactions to the IRS for each calendar year beginning January 1,2011. As a result of this, we, Sage will be required to file an annual information return with the IRS and provide merchant payee with a corresponding form 1099-K, reporting monthly and annual gross sales, thus we have also the monthly reporting fee of $2.10. Again, this is a requirement from IRS and we are just in compliance. All processors not only us are required to do so. Thank you.” I replied that I understood the new IRS filing requirements; however, the IRS does not require that any fees be charged for the preparation and filing of those forms. I pointed out that I supply my company’s independent contractors with 1099-MISC forms, and that I never heard of a company attempting to charge a fee for doing so. I made it very clear that I wanted to cancel our account (that we have not used in nearly two years) and terminate our agreement.

I was sent a merchant account cancellation request from which I faxed back to Sage Payment Solutions on March 9, 2011. The single-page form included two instances of language which referenced termination fees. I crossed out and initialed both occurrences of that language. Nobody subsequently contacted me with any indication that there was any sort of problem with those revisions, which were an essential part of the document that I signed. A week later, a $600.00 termination fee was debited from our bank account by Sage Payment Solutions. This is a serious matter and a charge that was made, not only without my authorization, but contrary to my specific intention. I called this to the attention of Divina Rutherford and James Cummings in an e-mail on March 16, 2011, clearly expecting to be reimbursed for this fraudulent charge. Other than an e-mail read receipt, there has been no response from either Ms. Rutherford or Mr. Cummings.

I cannot overemphasize my warning to anybody who may be considering doing business with Sage Payment Solutions. Based upon my experience, and the experience of others, you will get burned.

Sage Payment is the WORST SERVICE you can find in the internet. Dont even mention their name, coz something bad could happen to you, your family or also your business. Nothing will work, and you will need to invest hours of reading just to learn HOW IN EARTH IS SO DIFFICULT TO LOG-IN. This guys are a JOKE. I am working now to get ride from them, but they keep coming like a virus. I will follow the recommendation from Jennifer, so I will close all my banks account to scape from this dinosaurs. For real, people, dont use this service, you’ll regret it so bad!

Sage Payment Solutions has cause the “NIGHTMARE” Scenario for a merchant that uses recurring transactions. Through some unexplained glitch in their software, our recurring transactions are mysteriously getting corrupted and the credit card information is disappearing. Of all the things that could possibly happen with a subscription based service, this has to be the worst. They have no immediate solutions, only promises to talk with developers and my company is loosing thousands while we get set up with a new merchant processor. UNDER NO CIRCUMSTANCES USE SAGE PAYMENT SOLUTIONS.

This company has the worst customer service. They have over charged me for PCI compliance for almost a year even though I have given them my compliance certificate over and over. The customer service is terrible and unprofessional. You will be severely sorry if you do business with them. AND yes I had to switch banks to get away from them also.

Earlier this year, I left Bank of America processing as our terminal was no longer supported, and I was led to believe by my Sage rep that using their processing portal would be a cost effective alternative. He neglected to tell me the expense and complexity of getting PCI compliant using this method, even though we do not keep any card info on our computers. Thie quote emailed to me had no mention of a term for the agreement. The BOA service I had before could be cancelled anytime. Also, the contract I signed had all the pertinent numbers regarding fees, but again no mention of a THREE YEAR term. About two weeks ago, I decided to go back to using a terminal through a phone line, to make PCI compliance cheaper. I called Sage support and the tech told me that the terminal I was going to buy through EBay could be reprogrammed. When the terminal arrived, I called our salesman to set up reprogramming. He then tells me that terminal cannot be reprogrammed, but I can buy a new terminal from him for $400. So I tell him I will be going back to BOA, who can reprogram the terminal I bout for less the $50. Today, I get an email from my salesman that they will be charging a $725 early termination fee for breaking my THREE YEAR contract. It turns out they buried a the term and fee in the very fine print. Again, no mention was made of any time commitment in the quote or in the main part of the agreement. I am livid about this, and want nothing more to do with a company that conceals vital parts of an agreement to trap customers who are not happy with their service. Admittedly, I should read every letter of all fine print in all the agreements to which I agree, I compared the noted from my initial call to the written quote to the figures in the main body of the agreement. They all matched up, so I signed it and moved on. I wonder if I am the only one who finds this practiced unethical. I just know that if I deliberately concealed vital downsides of an agreement from my customers, I would be out of business pretty quickly. If I had any idea there was a multi-year commitment, or that our business is not a good fit for the Sage portal, I never would have worked with them.

I love Sage My old processor has been ripping me off for years. Sage reduced my bill by hundreds each month. I have never had any problems. They even told me that I could get a rate review once a year if I thought I was being over charged. You can’t get any better than that.

Sage ended up costing our business over 18% in fees in 2011.

They are a NIGHTMARE for recurring transactions. When I cancelled transactions after a client cancelled, Sage continued charging their cards. (Pretty good deal for Sage because they charge a fee to charge the card and then to credit the card too).

When we’ve used Square or Paypal we’ve been so happy.

When I went to cancel, the woman who closed out my account treated me like they had no culpability because they wrote in the small print at the bottom of a statement that they would be charging an additional $15/month.